Did the dog eat your hearing aid - or was it the cat? Did you accidentally jump in the shower - or the ocean - with your hearing aids on? Did you lose a hearing aid? 

Your contents insurance may cover your hearing aids. 
Some insurance companies have deals with "preferred suppliers" who are, invariably, multinational corporations. 
While your insurance provider may strongly encourage you to go to a certain clinic, the choice of where to get your replacement hearing aids is your choice. If you are a patient at Kapiti Hearing, and are happy with the service you receive - by all means, come talk to us about replacing your hearing aids.