Did the dog eat your hearing aid - or was it the cat? Did you accidentally jump in the shower - or the ocean - with your hearing aids on? Did you lose a hearing aid? 

Your contents insurance may cover your hearing aids. 
Some insurance companies have deals with "preferred suppliers", However, you may choose your audiology provider, or ask for a cash payout instead of going to an insurance-specified clinic.  
While your insurance provider may strongly encourage you to go to a certain clinic, the choice of where to get your replacement hearing aids is your choice. If you are a patient at Kapiti Hearing, and are happy with the service you receive - by all means, come talk to us about replacing your hearing aids.